Stony Brook University Medical Center Remote Access Instructions: iPad – Updated 09/02/11

Remote Access > iPad

The iPad can be used to access the SBUMC Network and clinical applications both remotely and while onsite via wireless. Using the instructions below, you will install an iPad profile that will provide access to both wireless network while onsite and the VDI (Virtual Desktop Interface) when offsite. You will also install the Citrix receiver to allow access to our clinical applications. You must have a UHMC Domain account in order to use this software after it is installed. Please follow ALL the directions to provide the required access.

Note: Apple iPads are not Cerner or IT Supported Devices.

The following instructions will require you to utilize your current iTunes account. An iTunes account requires you to register a personal credit card. SBUMC Information Technology offers only limited support on these devices related to wireless access and Citrix connectivity only. All other issues should be directed to your local Apple Store.

Note: iTunes Connectivity:
These instructions expect that you have already created an iTunes account, installed the iTunes software on your computer and have properly completed the initial setup of your iPad as per the instructions included.

1st Gen iPad is used for illustration purposes in these instructions.

Installation of Software

A. Prerequisites

B. Connect to the Internet

C. Installing SBUMC Mobile Config

D. Installing Citrix Receiver

Using iPad to Access Resources (after following steps above)

E.

A.

B.

C.

D.

E. Connecting to SBUMC Resources

F. Connecting Using Citrix VDI (Virtual Desktop)

A. Prerequisites

It is important that your iPad is up to date with the latest iOS version and updates. In order to check for these upgrades, please connect your iPad to iTunes on your computer. It will check automatically and offer to install.

IMPORTANT: If you currently have set a passcode on your iPad to secure it, you MUST remove this before installing the configuration profile below. Simply go to Settings and General tab and click Passcode Lock to turn it off.

B. Connect to the Internet

While you can perform these instructions from anywhere there is a wireless connection (home, hotspot, etc.), you can also use the sbuh guest wireless while onsite. You can connect to the guest wireless from your iPad by performing the following steps:

1. At the home screen, tap the "Settings" icon. Then tap "Wi-Fi" on the side bar.

2. Under "Choose a Network..." section, tap on "sbuh". This will connect you to the guest network. When connected, it will have a check mark next to "sbuh" as shown below.

3. A page will appear asking if you accept the terms. Tap "Accept & Connect".

C. Installing SBUMC iPad Mobile Config

1. To connect to the internal secure network using your iPad, you are first required to install the mobileconfig configuration onto it. To do this, open safari and type http://remoteaccess.uhmc.sunysb.edu/apple/sbumc-personal-ipad.mobileconfig into the address field.

Note: If you are viewing this guide on your iPad, you can just tap on the link above.

You will be presented with the page shown below.

Press the "Install" button.

2. Next it will give you a warning if you would like to still install the Profile. Press the "Install" button.

Note: If you did not remove the passcode as requested previously and see the screen below, then cancel and start over being sure to read the Prerequisites. Otherwise you can continue to Step 3.

3. Enter your domain user name here and press "Next".

Note: Do not add "uhmc\" infront of your user name

4. And now enter your password here and press "Next".

5. You will now be asked to enter a Passcode to protect your device when unattended. Enter your passcode here and tap "Next". It will ask for it again. Just retype and click "Next".

6. You have now installed the profile. Tap "Done".

D. Installing Citrix Receiver

1. Open iTunes App Store from the Home screen on your iPad. In the App Store home screen, in the upper right corner is a search box. Tap the search box and type "Citrix Receiver". In the search results, there should be an App called Citrix Receiver for iPad. Press on the icon and it will bring you to this page.

Press the "Install" button. This should ask you for your Apple account info so please enter your info.
Note: This is a free app so you should not be charged for it.

2. During the install, you should see this icon on your home screen. The bar will move as it is being installed.

3. When finished, the icon should look like this.

E. Connecting to SBUMC Resources

Your iPad is now configured to access SBUMC Clinical resources from inside the SBUMC campus via secure wireless (sbumc). You can also use your iPad off-campus if you have your own wireless connection. To connect from either location, please decide where you are located and follow the instructions below.

• I am on campus and have a working wireless connection to SBUMC Wireless.
  Check this by opening "Settings" and under "Wi-FI", check if the network "sbumc" has a checkmark next to it. If you are not connected to the "sbumc" network, connect to it by:

1. Open up "Settings" from the iPad home screen.
2. Tap on the "Wi-Fi" tab on the left sidebar.
3. Tap "sbumc" to connect to the network.

Now skip to the Using Citrix VDI (Virtual Desktop Interface) instructions.

• I am off campus and have an Internet connection. (e.g. Home Wi-Fi)
  Check this by opening "Settings" and under "Wi-FI", Connect to the proper network of your choice by:

1. Open up "Settings" from the iPad home screen.
2. Tap on the "Wi-Fi" tab on the left sidebar.
3. Tap on the network of your choosing to connect.

Now skip to the Using Citrix VDI (Virtual Desktop Interface) instructions.

F. Connecting Using Citrix VDI (Virtual Desktop Interface)

Note: To use Citrix Receiver, you are required to install the Mobile Config and the Citrix Receiver App and have a working WiFi connection.

1. First open the Citrix App from your Home Screen. The icon should look like this:

1.

2. You will now see the “Welcome to Citrix Receiver” window. Tap on the link under "Set up my Enterprise app store" that says "Get Started".

3. In the New Store window, enter in the Address field” https://vdi.uhmc.sunysb.edu” and click Next.

4. In the Store Verified window, enter in the fields below and Click Save.

Address https://vdi.uhmc.sunysb.edu

Description SBUMC Virtual Desktop

Domain UHMC

Username <your UHMC domain id>

Password <your UHMC domain password>

5. You will now see a Citrix Receiver window, with an icon under Stores called “SBUMC Virtual Desktop”. Click on this item.

6. You will be prompted for a password ( if you did not set a password above )

7. You will now see an icon that says “Windows XP – Windows XP with IE7”, click on it once.

8. This will launch a Windows XP desktop session. This may take a few moments.

9. When done, you will now have a Windows XP Desktop in which you can access the applications / websites just like you would internally within the Medical Center.

10. Launching Internet Explorer will bring to you the Intranet Portal page.

IMPORTANT NOTES

A. If you are going to disengage temporarily, the preferred method is to click the “Start” button in the task bar and select “Disconnect”.

B. If you are ending your session for the day, simply click the “Start” button in the task bar and select “Log Off “

SUPPORT

If you need support, please contact the SBUMC Help Desk at 444-HELP.

Remote Access > iPad

Last updated: May 3, 2011
By SBUMC Network Services Dept.